Avoiding Tech Support Scams
Have you ever been browsing online when a sudden pop-up message appears on your screen, warning of a serious security problem? The message might appear to be from a well-known organization like Microsoft or Apple. These urgent warnings are designed to create a sense of panic and are often the first step in a tech support scam. In this type of scam, cybercriminals trick you into believing that there is a problem with your computer. They pretend that they work for tech support and will help you solve the problem - for a price.
Frozen Screens, Fake Warnings
One type of tech support scam begins with a pop-up message that makes it seem as though your computer has a security problem, and the message contains a phone number for you to call to fix it. The pop-up freezes your computer screen and warns that if you shut down or restart your computer, your device will be seriously damaged. If you call the number in the pop-up, it will be answered by a cybercriminal posing as tech support. The cybercriminal will ask for remote access to your device to “fix” the problem. But if you give them permission to access your device, the cybercriminal will steal your personal data or install malware.
Don’t Fall For Unsolicited Calls
Another tech support scam involves cybercriminals calling, emailing, or texting you and telling you your computer has a problem. They will then tell you that you must wire them money, send gift cards, or transfer cryptocurrency to them as payment, so they can “fix” your computer. But the catch is that there never was a problem with your computer. If you send them your money, the cybercriminals will simply pocket it without fixing anything!
What Can I Do to Stay Safe?
Awareness of tech support scams can help protect you, your computer, and your finances. Remember these tips to protect yourself:
- Real organizations will never contact you unexpectedly about a computer problem and ask you to call a phone number. If a pop-up freezes your computer screen, restart. If you receive an unexpected call, hang up.
- If someone contacts you unexpectedly, you should never let them have remote access to your computer. If you need technical support, always contact the organization using official contact information.
- Cybercriminals often try to create a sense of urgency to pressure you into making a quick decision, so always stop and think before you act!